WESA Tours Terms & Conditions
Definitions & Parties
a. In these Booking Conditions, the “Company” shall mean WESA Tours Ltd (Reg. Number: 1086172)
b. The “Client” is the person or persons listed on the Booking Form.
c. A “trip” is any tour, trip, safari, expedition or combination of sections that has its own Trip Name and Trip Code as reflected in both the brochure and on the website.
d. “Force Majeure” means any situation or event that is beyond the Company’s control. This could be war, riot, civil strife, terrorist activity, and industrial disputes, natural or industrial disasters, fire, adverse weather conditions or Acts of God. It could also include governmental obstacles and changes to local transport operator’s schedules (like airlines).
No contract shall exist between the Company and the Client, until the Company
Destinations: Ghana, Kenya, Mozambique, Rwanda, Seychelles, South Africa, Botswana, Tanzania, Uganda, Zambia, and Zanzibar.
Reservations and Payments: A deposit of 30% of Trip Price per person is required at the time of reservation. Full balance of payment is required 30 days prior to departure date. As soon as we receive the payment, we will start securing your reservations. If any of the proposed accommodations are not available at the time of booking, we will select alternative of a similar standard. A price difference may incur, sometimes more, sometimes less and the balance of the payment will be adjusted accordingly. Availability of the hotels can be checked prior to booking upon request; however no space can be held or guaranteed.
a. Bank Cheque:
Please note that where a bank cheque is issued processing would not start until cheque is cleared.
b. Bank Deposit:
c. Internet Banking:
Confirmation: After all your reservations are made and secured, you will receive a confirmed travel itinerary with all services noted along with our local destination management contact details. Upon arrival in destination, any further documentation such as vouchers, tickets, gate passes, etc would be handed to the client. Booked Air travel tickets would be made available to you as soon as they are confirmed and received from Airline.
Cancellations and Refunds: Air: Once an airline ticket has been issued, there is a $50 per person administrative fee, plus the applicable airline cancellation penalty. All cancellations must be received in writing and/or email address and is effective at date of receipt.
If you cancel your reservation after you have received your air tickets, you must return all documents before we can process any refund due. A Travel Protection Plan is strongly recommended.
Prices: Prices for school groups are per person, based on double occupancy. Prices for single occupancy accommodation are negotiated at higher rate. Prices and offers in any brochure are in effect at the time of printing and are subject to change without notice. Air Taxes, customs and security charges, airfare taxes and facility charges are already factored in your invoice.
Notice Periods: A minimum of 45 days is required to make deposit for a tour reservation. It is recommended to allow at least 60 days to departure after deposit has been made.
Quotation: The quotations for this brochure are per person for a group of 15 or more. Any reduction in the number group number would attract a higher rate as prices would have to be recalculated to reflect the new reality.
Quoted tour rates include planning, handling and operational charges, based on the current rate. In the event of an increase in foreign exchange or tariff rates, rates are subject to revision.
Unused Services: There is no right to a refund for any unused services.
Accommodation: Hotel accommodation is based on what is detailed in the itinerary.
Meals: Meals will be provided as indicated on the itinerary.
Luggage: Tour rates include the transport and handling of two pieces of luggage per person as per airline regulations. Tour participants are urged, however, to travel with only one medium-size suitcase, or a duffle bag. On certain flights, strict luggage restrictions apply; details are provided in tour documentation. Luggage and personal effects are at owner’s risk throughout the tour.
Itineraries: Deviations to the planned itineraries are possible, although every effort will be made to keep them as they are presented. In addition, we reserve the right to revise itineraries or hostels due to conditions beyond our control, and any such change will not result in eligibility for refund. We also reserve the right to cancel, advance or postpone any scheduled tour and may, but are not obligated to, substitute another airline and shall not be liable for any loss whatsoever to passengers by reason of any such cancellation, advancement or postponement.
Travel insurance: The Company travel insurance is limited. Clients are encouraged to purchase their own travel insurance.
Company Responsibility: The responsibility of The Company and its affiliated companies is strictly limited. As a tour operator; WESA organizes and sells tour programs consisting of certain travel services, including surface/air/water transportation, sightseeing tours, and hotel accommodations that The Company purchases or reserves from various suppliers. We exercise every care in the selection of reputable airlines, tour operators, coach operators, hotels and other suppliers of the various travel services used in these tours. It is important to note, therefore, that all bookings with The Company are subject to the terms and conditions and limitations of liability imposes by airlines, coach operators, hoteliers and other service providers but not limited to shipping, rail, car hire and restaurant operators, whose services we utilize, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage of baggage.
We always do our best to ensure that your vacation arrangements are satisfactory and we accept liability for, but only to the extent of, any loss or damage sustained by you as the result of our negligence, or that of our employees or agents. However, the company does not accept any liability of whatever nature or the acts, omissions or default where negligent or otherwise of those airlines, coach operators, hoteliers or other persons providing services in connection with your tour arrangements pertinent to a contact between themselves and yourselves (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over which the company has no direct and exclusive control. The Company does not accept responsibility in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force major or other events which is beyond its control, or which are not preventable by reasonable diligence on the part of The Company, including but not limited to war, civil disturbance, fire, flood, unusually serve weather, acts of God, acts of Governments or any other authorities, accidents to, or failure of machinery or equipment or industrial action.
Liability Exclusions: Depending on the destination, various companies (herein referred to as Tour Operator) are responsible for making arrangements for the tours offered in the itinerary. The responsibility of the Tour Operator and/or its representatives and/or its agents is limited. The Tour Operator acts only as an agent for the passenger or tour participants in all matters connected with the tour transportation, hotel, dining services, sightseeing tours and other services. For the Air flight part of the journey, it is the Kenya Airways’ or other selected airline Terms and Conditions that apply.
Rendezvous: Meeting point for departure would be agreed upon between The Company and the client. Proximity to the nearest international airport would be the deciding factor. Where client location is reasonably far from the airport, local travel and overnight arrangements would be discussed separately with client at time of reservation and factored into invoice.
Group Representative: A representation from the tour participant’s institution must accompany the group on the tour. Such a representative should be familiar with the tour participants and have enough authority to make decisions on behalf of the institute in relation to the tour.
Extra Charges: Extra charges may apply where the following occur and will be charged the institution
(See Prices section)
Discounts: Remains negotiable.
Must have for the trip
Nice to have for the trip
Verbal Arrangements: Verbal arrangements changing the terms and conditions between you and The Company are only valid when confirmed in writing by The Company.
Photographs and Film Records: The Company reserves the right to take photographs or film records of any of its trips or tours, and to use any such photographs and film records for promotional, sales, brochures, or other commercial purposes.
Complaints: If a client has a complaint whilst on a tour, it should be reported in the first instance to the tour leader/coordinator so that remedial action can be implemented if at all possible. If it was not possible to resolve the issue then the nature of the complaint must be fully documented by the client and sent within 30days of tour completion to: WESA Tours, 14 Oneya Road, G.R.A Effurun Delta State, Nigeria.
I confirm that I abide by the aforementioned and agree to the Terms and Conditions therein contained. I record that I am joining a trip or making a booking at my own risk and waive any claims that I might have in regard to injury, loss or death winch might occur due to any causes whatsoever. I refer in particular to any minor child or children who may be accompanying me and confirm specifically that this indemnity assigned applies to such child/children. I further bind my dependents, heirs, executors, administrators and assigns to the Terms and Conditions of this agreement, and indemnify and hold blameless WESA Tours Ltd, its members, associates, employees, representatives, organizers, helpers and agents from all liability for any or all claims whatsoever and howsoever arising and without limitation (including consequential claims) arising from any delay, loss or damage to property or injury or illness or death arising from any cause related to or during my booking or activities or trips with the Company.